Bedrosians Tile and Stone
  • 09-Dec-2016 to 31-Mar-2017 (PST)
  • Kent, WA, USA
  • Hourly
  • Full Time

Medical, Dental & Vision Benefits Package


Job Overview
Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.


As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.


Duties

  • Work cooperatively in team environment
  • Greet and assist customers with selections and follow-through on their orders
  • Promote the Bedrosians product line
  • Gain knowledge of all current and new product lines
  • Develop relationships with industry professionals to increase business
  • Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
  • Find resolutions for out of stock issues
  • Assist with banking, accounting, and documentation requirements
  • Answer phone inquiries including over the phone orders
  • Process dealer and special order P/O's
  • Assist outside sales representatives with stock checks, pricing, and processing orders
  • Process P/O's and receiving's for stocked product lines
  • Process payments on account or at time of ordering
  • Prepare and deliver bank deposits if required
  • Assist with conducting inventory counts
  • Review and ensure proper pricing for all special orders including handling and freight charges
  • Develop basic understanding of design and color
  • Resolve customer service issues
  • Multitask and prioritize work through effective time management
  • Maintain a neat and organized workspace
  • Maintain showroom and sample department organization and presentation
  • Work cooperatively in team environment
  • Review on order report daily
  • Meet monthly sales quotas
  • Participate in weekly branch meetings
  • Write thank-you notes to clients
  • Upsell clients when possible
  • Focus on increasing sales to meet branch sales plan
  • Work within the framework of the company's defined policies, procedures, goals, and directives.
  • Any other duties required of the position
  • Must live within 20 miles of Bedrosians branch

Minimum Qualifications

  • College Degree or Equivalent Design Degree preferred
  • 1-2 years of sales or customer service experience
  • Ability to lift 65 lbs.
  • Friendly and outgoing personality
  • Positive attitude
  • Polished appearance
  • Excellent Email and Computer skills
  • Excellent and professional phone skills
  • Excellent verbal and written English communication skills
  • Highly detail-oriented
  • Self-motivated and proactive-willing to take the extra step!
  • Excellent understanding of design and color
  • Possess a flexible work schedule
  • Demonstrate integrity, professionalism, and perseverance
  • Bi-lingual in Spanish is a plus
  • Prior experience in the tile and stone industry is a plus
  • Design experience is a plus
  • Must live within 20 miles of Bedrosians location

Schedule:

Monday - Friday: 7:30am-4:30pm

Occassional Saturdays: 10am-2pm

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please submit your application through our Careers page.

Benefits (for full-time employees only): If you are a full-time employee, you may be eligible for fringe benefits, including medical, dental, and vision insurance, and to participate in the Company's 401K retirement savings plan. Your eligibility for these fringe benefits are subject to any applicable waiting periods, pre-existing condition or eligibility limitations, and to the other terms and conditions of such plans. The Company reserves the right to change or eliminate these benefits on a prospective basis at any time. Health coverage, if applicable, will not begin until you have completed one full calendar month of employment. For example, if you begin working at the Company on May 1, 2017, your coverage could begin as early as June 1, 2017. However, if you begin working at the Company on May 16, 2017, the earliest your coverage could begin is July 1, 2017. The terms and conditions regarding health coverage are governed by our annual Benefits packet, which you will receive upon successful completion of pre-employment requirements.

Vacation and Sick Pay (for full-time employees only): You may be entitled to a maximum of ten (10) days of vacation per calendar year (accruing on a pro rata basis), to be scheduled at the mutual convenience of the Company and you, and subject to the terms of the Company's vacation policy, as in effect from time to time. Vacation pay will not begin accruing until you have completed your sixth full calendar month of full-time employment with the Company and worked a minimum of 960 hours (full-time basis). There is a cap on vacation accrual as explained in the Company's vacation policy in the employee handbook.  You will be entitled to paid sick leave in an amount consistent with applicable local, state, and federal law and as explained in the Company's paid sick leave policy in the employee handbook.

Exempt employees will be entitled to paid Company holidays as scheduled by the Company in its sole discretion. Non-exempt employees may begin receiving paid Company holidays after twelve (12) full months of employment as scheduled by the Company in its sole discretion.

 

Bedrosians Tile and Stone
  • Apply Now

    with our quick 3 minute application!

  • * Fields Are Required

    What is your full name?

    How can we get a hold of you?

  • Sign Up For Job Alerts!

  • Share this Page
  • Facebook Twitter LinkedIn Email
.
Bedrosians Logo Oregon Tile & Marble Logo