Bedrosians Tile and Stone
  • 14-Feb-2017 to 15-Apr-2017 (PST)
  • Portland, OR, USA
  • Hourly
  • Full Time

Medical, Dental & Vision Benefits Package


Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale.  You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations.  You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

As a Customer Service Representative you will act as the liaison between Bedrosians and our customer.  You have an energetic and enthusiastic personality and pay close attention to detail.  You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions.  You are positive, helpful, and know how to listen and clearly communicate with your customers

Duties

  • Work cooperatively in team environment
  • Greet and assist customers with selections and follow-through on their orders
  • Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
  • Find resolutions for out of stock issues
  • Assist with banking, accounting, and documentation requirements
  • Answer phone inquiries including over the phone orders
  • Process dealer and special order P/O's
  • Provide freight quotes to clients and team members
  • Assist outside sales representatives with stock checks, pricing, and processing orders
  • Process P/O's and receiving's for stocked product lines
  • Process payments on account or at time of ordering
  • Assist in inventory cycles
  • Review and ensure proper pricing for all special orders including handling and freight charges
  • Gain knowledge of all new product lines
  • Develop basic understanding of design and color
  • Resolve customer service issues
  • Multitask and prioritize work through effective time management
  • Maintain a neat and organized workspace
  • Work within the framework of the company's defined policies, procedures, goals, and directives.
  • Any other duties required of the position

Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:

  • Gain knowledge of all current and new product lines
  • Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
  • Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
  • Comply with all safety policies and protocols

Minimum Qualifications

  • High School Degree or Equivalent
  • Excellent Email and Computer skills
  • Excellent and professional phone skills
  • Prior customer service experience is a plus
  • Ability to lift 65 lbs.
  • Friendly and outgoing personality
  • Positive attitude
  • Polished appearance
  • Bi-lingual in Spanish a plus
  • Excellent verbal English communication skills
  • Detail-oriented
  • Self-motivated and proactive -willing to take the extra step!
  • Possess a flexible work schedule
  • Demonstrate integrity, professionalism, and perseverance
  • Must live within 20 miles of branch location

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please submit your application through our Careers page.

Benefits (for full-time employees only): If you are a full-time employee, you may be eligible for fringe benefits, including medical, dental, and vision insurance, and to participate in the Company's 401K retirement savings plan. Your eligibility for these fringe benefits are subject to any applicable waiting periods, pre-existing condition or eligibility limitations, and to the other terms and conditions of such plans. The Company reserves the right to change or eliminate these benefits on a prospective basis at any time. Health coverage, if applicable, will not begin until you have completed one full calendar month of employment. For example, if you begin working at the Company on May 1, 2017, your coverage could begin as early as June 1, 2017. However, if you begin working at the Company on May 16, 2017, the earliest your coverage could begin is July 1, 2017. The terms and conditions regarding health coverage are governed by our annual Benefits packet, which you will receive upon successful completion of pre-employment requirements.

Vacation and Sick Pay (for full-time employees only): You may be entitled to a maximum of ten (10) days of vacation per calendar year (accruing on a pro rata basis), to be scheduled at the mutual convenience of the Company and you, and subject to the terms of the Company's vacation policy, as in effect from time to time. Vacation pay will not begin accruing until you have completed your sixth full calendar month of full-time employment with the Company and worked a minimum of 960 hours (full-time basis). There is a cap on vacation accrual as explained in the Company's vacation policy in the employee handbook.  You will be entitled to paid sick leave in an amount consistent with applicable local, state, and federal law and as explained in the Company's paid sick leave policy in the employee handbook.

Exempt employees will be entitled to paid Company holidays as scheduled by the Company in its sole discretion. Non-exempt employees may begin receiving paid Company holidays after twelve (12) full months of employment as scheduled by the Company in its sole discretion.

Bedrosians Tile and Stone
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