Bedrosians Tile and Stone
  • 21-Sep-2017 to 30-Nov-2017 (PST)
  • San Diego, CA, USA
  • Hourly
  • Full Time

Medical, Dental, and Vision Benefits


Job Overview

Under the supervision of the Branch Manager, the Customer Service Manager is responsible for motivating and coaching the customer service staff to create an efficient and customer-centric branch. You oversee customer service staff and enforce all company policies, directives, and procedures. Your overall goal as a Customer Service Manager is to create an ever-increasingly profitable branch by assisting the branch manager in implementing optimal branch operation efficiencies and strong client relations and sales levels.

 

Duties

  • Oversee customer service staff
  • Monitor the branch's Yelp, Houzz and Google reviews and ensure ratings are high
  • Train customer service staff on proper phone etiquette and customer greeting
  • Ensure strong follow-through with all customer orders and communications
  • Ensure all customer service staff are properly trained on products and the computer system
  • Maintain an organized and efficient customer sampling system
  • Ensure all marketing collateral is correctly inventoried, labeled, and invoiced out to all customers
  • Implement all company directives and procedures
  • Enforce all company policies and follow proper HR disciplinary actions if needed
  • Mentor and develop a staff that works with a team mentality
  • Provide superior customer service and set an example for staff members
  • Resolve client issues immediately with best possible solutions
  • Resolve any staff issues and follow proper HR reporting protocol
  • Manage time efficiently and delegate tasks as appropriate
  • Participate in weekly branch meetings to inform employees of new products, procedures, strategies, and general company news
  • Coordinate vendor product knowledge sessions for all staff members
  • Prepare, coordinate, and assist with physical inventories
  • Promote Bedrosians products and services
  • Maintain and increase professional and technical knowledge by reviewing product literature, manuals, and manufacturer bulletins, as well as attending vendor/ manufacturer seminars whenever available
  • Maintain existing client relationships and develop new relationships
  • Create a structured employee work schedule, manage overtime, and submit sick and vacation time for employees as needed
  • Coach sales staff to help meet individual and branch goals
  • Travel and participate in industry tradeshows and/or company meetings and events when necessary
  • Work within the framework of the company's defined rules, procedures, goals and directives.
  • Any other duties required of the position

 

Minimum Qualifications

  • College Degree at a minimum
  • Two (2) or more years of prior management and customer service experience
  • Prior experience in the tile and stone industry or a related industry is a plus
  • Ability to lift up to 75 lbs.
  • Positive attitude
  • Polished appearance
  • Excellent Computer skills
  • Excellent and professional phone skills
  • Bi-lingual in Spanish is a plus
  • Excellent verbal and written English communication skills
  • Excellent planning and organizational skills
  • Ability to lead, motivate, and coach a team
  • Possess a flexible work schedule
  • Available to work on the weekends

 

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please submit your application through our Careers page: https://bedrosians.applicantpro.com/jobs/

Bedrosians Tile and Stone
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