Bedrosians Tile and Stone
  • 18-Oct-2017 to 30-Dec-2017 (PST)
  • Plano, TX, USA
  • Hourly
  • Full Time

Medical, Dental, and Vision Benefits


Job Overview

Commercial Customer Service Representatives are responsible for assisting the commercial sales team in support of the reps, commercial projects, as well as commercial customers. This position should be an inside extension of the Outside Commercial Sales team. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes, project quotes, project pipeline assistance, and organizing deliveries through sales reps and customers.

 

As a commercial customer service representative you will act as the liaison between Bedrosians Commercial Team and our Commercial Customers. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

 

Duties

  • Work cooperatively in team environment to help support outside commercial team
  • Help to manage projects of Commercial Team via CRM
  • Enter orders, purchase orders, sample orders, follow-up on back-orders, invoice orders, and help to manage orders through the process
  • Answer phone inquiries including over the phone orders
  • Assist with stock checks, pricing, freight quotes, job quotes and processing orders
  • Help commercial team to resolve customer service issues and customer inquiries
  • Multitask and prioritize work through effective time management
  • Maintain a neat and organized workspace
  • Work within the framework of the company's defined policies, procedures, goals, and directives.
  • Any other duties required of the position
  • Gain knowledge of all current and new product lines

 

Minimum Qualifications

  • High School Degree or equivalent
  • Excellent email and computer skills
  • Ability to lift up to 65 lbs.
  • Positive attitude
  • Polished appearance
  • Excellent and professional phone skills
  • Excellent verbal English communication skills
  • Prior customer service experience is a plus
  • Bi-lingual in Spanish a plus
  • Detail-oriented
  • Self-motivated and proactive'willing to take the extra step!
  • Possess a flexible work schedule
  • Demonstrate integrity, professionalism, and perseverance
  • Former contractor, tile setter or tile installation experience a plus!

Work Schedule

  • Monday - Saturday
  • Alternating Sundays

 

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please submit your application through our Careers page: https://bedrosians.applicantpro.com/jobs/

 

Bedrosians Tile and Stone
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